Job Opportunity Senior QA

Main
Responsibilities:

Collaborate with development teams to understand customer requirements and specifications.

Design detailed test plans that address all functional and non-functional aspects of the software.

Actively participate in the continuous improvement of quality assurance processes.

Propose and apply innovative solutions to optimize QA efficiency.

Develop test cases based on requirements and specifications of software or applications.

Execute test cases to identify defects, inconsistencies, and areas for improvement.

Defect Reporting and Tracking:

Document defects found during testing, including detailed steps to reproduce the issues.

Utilize a defect tracking system to log defects, track their status, and provide updates on their resolution.

Requirements

English B1/C1 Required

Degree in a relevant field or equivalent work experience.

Previous experience in a quality assurance role within a customer service or help desk environment is preferred.

Strong understanding of customer service principles, practices, and techniques.

Excellent communication and interpersonal skills, with the ability to provide constructive feedback effectively.

Analytical mindset with a keen eye for detail and the ability to interpret data and trends.

Skills Required

A team-oriented and collaborative approach to work.

Adaptability and openness to change and improvement.

Self-motivated and able to work independently.

Strong organizational and time management skills.

Meet our multiple Benefits

My go-to perk has to be the anniversary bonuses; they just keep getting better each year.

Alejandra Jaimes

Customer Success Manager

Anniversary Bonus.

Life Insurance.

Dental Insurance.

Graduation Bonus.

Monthly Food Basket.

Health Insurance.

Free Snacks & Drinks.

Breakfast Station.